Refund policy

Returns & Exchanges
We want you to carry Kinger with confidence. If you change your mind, you may return or exchange any unused item within 15 days of delivery.

Eligibility checklist

  • • Item must be unused, unmarked and in its original dust-bag / box

  • • Include the original invoice or proof of purchase

  • • Gift cards and bespoke / monogrammed pieces are final-sale

  • • International orders are not eligible for return or exchange

How to start a return

  1. Email support@kingerdesign.com with your order number and reason for return.

  2. We’ll reply within 1 business day with a prepaid shipping label (India orders) or further instructions.

  3. Securely pack the product; drop it at the designated courier within 7 days of label issuance.

Refunds

  • After inspection, approved refunds are processed to the original payment method within 5-7 business days.

  • Original shipping fees (if any) are non-refundable.

Exchanges
Prefer a different colour or style? Let us know in your email; we’ll reserve the replacement item and dispatch it once your return is approved.

Manufacturing warranty
Defects covered by our two-year craftsmanship warranty are repaired or replaced free of charge. Simply write to us with photos and your order number.

Questions?
WhatsApp: +91 98211 32000
Email: customercare@kingerdesign.com